Privacy Policy
This Privacy Policy explains how Prodermis (“we”, “our”, “us”) collects, uses, and protects your personal data when you visit our website www.prodermis.com or purchase our products
We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following personal data:
Identity and contact details (name, email, phone number, address).
Transaction and order details (payment, delivery information).
Account details (username, login information).
Marketing preferences and communication history.
Website usage data (cookies, IP address, browsing behaviour).
Professional information (if you are a healthcare professional, clinic, or distributor).
2. How We Use Your Data
We may collect and process the following personal data:
Identity and contact details (name, email, phone number, address).
Transaction and order details (payment, delivery information).
Account details (username, login information).
Marketing preferences and communication history.
Website usage data (cookies, IP address, browsing behaviour).
Professional information (if you are a healthcare professional, clinic, or distributor).
2. How We Use Your Data
We use your personal data for the following purposes:
To process and deliver your orders.
To provide customer support and account management.
To communicate with you regarding our products, offers, and services.
To send you marketing communications by email, SMS, or post (where permitted by law).
To analyse, improve, and personalise our website, services, and marketing.
To comply with legal and regulatory obligations.
To protect our business, prevent fraud, and enforce our terms.
For any other purposes that we notify you of, or that are compatible with the above.
3. Legal Basis for Processing
We process your data on the following legal bases:
Contractual necessity – to process your orders and deliver services.
Legal obligation – to comply with laws (e.g., tax, product regulations).
Legitimate interests – for business operations, marketing, and service improvement.
Consent – where required by law (e.g., email marketing where not based on legitimate interest).
4. Marketing & Communications
We may use your personal data to send you promotional communications about our products and services. You can opt out at any time by clicking “unsubscribe” in our emails or contacting us.
If you are a healthcare professional or business contact, we may send you relevant marketing under our legitimate interests.
5. Data Sharing
We may share your personal data with trusted third parties including:
Payment processors and banks.
Delivery and logistics partners.
IT and website service providers.
Marketing and analytics providers.
Professional advisers (e.g., accountants, legal advisors).
Regulators and authorities when required by law.
We will never sell your personal data to third parties.
6. Data Retention
We keep your personal data only as long as necessary for the purposes set out in this policy, or to comply with legal requirements (e.g., accounting and tax laws).
7. Your Rights
Under UK GDPR, you have the right to:
Access your data.
Correct or update your data.
Request erasure of your data (“right to be forgotten”).
Restrict or object to certain processing, including marketing.
Data portability (receive a copy of your data in a structured format).
Withdraw consent where processing is based on consent.
To exercise your rights, please contact us at: [email protected].
8. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.
9. International Transfers
If we transfer your data outside the UK, we will ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.
10. Contact Us
If you have any questions about this Privacy Policy or your data, you can contact us:
● Email: [email protected]
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk.